These terms and conditions do not affect your rights as a consumer.
This site is owned and operated by Pink Giraffe of Ulceby, North Lincolnshire. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us using the contact form or emailing here.
Product Descriptions
We try to make our descriptions as accurate as possible. All our products have detailed photography and you can zoom in for more detail if required. We hope this helps you to see what you are buying and have confidence that you will like it.
Please bear in mind that different computers and screens/monitors can be set-up differently. The colours may vary from one to another. Please get in touch if you are not sure about anything and we will be happy to try and help.
Sometimes it is not possible to get the exact same colour, for example with our dyed baby clothes we dye them in small batches. Although we use the same dye each time, the product can come out a slightly different shade when used again.
Prices
All prices shown on the site are subject to packaging and shipping charges. These charges are calculated based on the weight of your order and where it is being sent. Please see our Shipping Info for more details.
All prices are shown and will be charged in GB Pounds Sterling. The currency exchange rate for overseas customers will be that which is in force at their credit card issuing bank at the time of the transaction and we have absolutely no control over this.
Stock
Our website will not normally allow you to order items which are out of stock, however, if a situation arises where an items is subsequently found to be out of stock or fails to meet our quality standards, you will always be contacted and given the option to cancel, substitute or otherwise adjust the order to suit you.
Payment methods
We are an online business and so the normal means of payment is by Credit Card through our secure payment service or PayPal.
Returns
It is very rare that a customer needs to send something back. However, if your received goods are not as we described them on our website or you think they are not fit for the purpose for which they were sold, then we will accept them back for a refund or exchange within 7 days of receipt. The only proviso is that the returned goods must be in exactly the same condition we sent them to you, unopened, unused, undamaged and with any seals or shrink wrap still intact.
Because we go to great pains to make our descriptions and photography accurately represent what we sell, we regret that we cannot refund any postal charges except where goods are not as described or are otherwise unfit for the purpose for which we sold them (returned items should be sent via the most cost effective method available).
We also advise you to send any items we have agreed to accept back, very well packaged to prevent damage and for your own protection use a recorded delivery method (so we sign for their receipt). We cannot accept liability for goods you send back which are not received or are damaged in transit.
Shortages
All orders are independently picked, checked and inspected to ensure we don't miss anything. So in the very unlikely event that you find something is missing from your order, you must notify us within two days of receipt. You should do this through our Enquiry system on the site so there is a formal record of your notification. We will only deal with shortages notified after that period at our discretion.
Limit of Liability
Although the products sold on pinkgiraffe.co.uk would be considered harmless by most people, we have no control over what you do with them or how you use them once you receive them. We therefore hereby specifically disclaim all liability for any loss, damage, injury or other negative consequence in whatever form, howsoever caused, which arises from the use (or indirect use) of any product advertised on, or supplied via the Pinkgiraffe.co.uk website. Furthermore, no guarantee can be, nor is given, with regard to any spiritual or metaphysical qualities for any of the products we supply.
Errors and Omissions
We try very hard to keep our site as up to date as possible and describe everything accurately. However, we are only human and may occasionally make a mistake. Therefore we reserve the right to change details of products, prices and shipping costs as we see fit, withdraw items from sale without warning and cancel a sale if we discover we have made an error - you will never be charged anything if this happens.
Law
All relevant terms and conditions, policies and notices shall be governed by and interpreted in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with orders placed on or use of this website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.